we typically process and ship orders within 1-2 business days of when you place your order. orders will be processed and shipped during regular business hours (monday through friday 9:00AM – 5:00PM est, excluding holidays). shipping options show approximate transit times after the order is processed, and does not include the 1-2 business days required to process orders.

‍due to their perishable nature, our products may not be returned or exchanged.

however, if you have concerns or problems with the products you receive, please contact us at shop@downeastcider.com  within 14 days of receiving your order. please provide your name, order number, and which items you received. Our team will attempt to resolve any issue.