Contact Us

FAQ's:

you've got a question and we might have an answer. if we don't...send us an e-mail. we will do our best to help out within 24 hours. 

cider donut (and other limited runs):

where can i find cider donut (and other limited runs)???

the taproom is always your best bet. we made a very limited run of this product, and it sells out quickly. in terms of which stores it might be, we don’t have a ton of control over where it ends up. we will post to our social media whenever we have cider donut available in the taproom. next year, we will make sure to make a whole lot more for you. 

can cider donut be shipped?

because of the limited amount, it’s not available for shipping. 

taproom/tours/pick-up and delivery

is your taproom open for indoor/outdoor dining/sampling/tours?

our taproom is open for cider to go only. under massachusetts phased reopening we are not able to do any onsite consumption, including sampling, until phase 4. the timeline for phase 4 is contingent on a vaccine and/or treatments for covid-19. 

i placed an order for pickup but i need to change my pickup time.

no problem. no problem at all. if your preferred new pickup time is in your email we’ll update your order and send you a confirmation email. if you don’t hear from us in time still come at your preferred time, as long as you arrive during our taproom hours we won’t turn you away.

are you still accepting growlers for refills?

yes. we are accepting back downeast branded growlers and will swap them out for a fresh clean growler full of the cider of your choice and waive the cost of the growler deposit.

how do growler refills work for online orders?

we’ve included the cost of the growler deposit in your online growler price. if you bring a growler with you when you come to pick up your order or hand one off to your delivery driver we will refund you the cost of the growler deposit. 

my billing address is incorrect.

not a problem, as long as your order has gone through you are good to go!

can i get cider shipped to me?

i hope so! we can ship cider to the following states:

ak az ca co dc fl ga hi ia id il in ks la ma md me mn mo mt nc nd ne nh nm nv ny oh ok or pa sc tn tx va vt wa wi wv wy al*

*special process shipping

if your state is not on this list, unfortunately shipping laws preclude us from shipping to you. 

 

donation requests:

we are certain that both you and the charity you represent are amazing, we're right in the middle of re-focusing our charitable efforts into something a little more impactful. rather than making smaller in-kind donations as we've done in the past, we plan on committing to a smaller number of organizations that we feel strongly about. 

 

if this is list didn’t answer your question, e-mail us at info@downeastcider.com and we’ll get back to you.