Contact Us

Thanks for looking to get in contact with us. We listed answers to our most commonly asked questions below. If you don’t see an answer send us an email at info@downeastcider.com and we will do our best to help out within 24 hours.

FAQ

you've got a question and we might have an answer. if we don't...send us an e-mail. we will do our best to help out within 24 hours. 

TAPROOM/TOURS/PICK-UP AND DELIVERY

is your taproom open for indoor/outdoor dining/sampling/tours?

our taproom is open for CIDER TO GO ONLY. under massachusetts phased reopening we are not able to do any onsite consumption, including sampling, until phase 4. the timeline for phase 4 is contingent on a vaccine and/or treatments for covid-19. 

i placed an order for pickup but i need to change my pickup time.

no problem. no problem at all. if your preferred new pickup time is in your email we’ll update your order and send you a confirmation email. if you don’t hear from us in time still come at your preferred time, as long as you arrive during our TAPROOM HOURS we won’t turn you away.

are you still accepting growlers for refills?

yes. we are accepting back downeast branded growlers and will swap them out for a fresh clean growler full of the cider of your choice and waive the cost of the growler deposit.

how do growler refills work for online orders?

we’ve included the cost of the growler deposit in your online growler price. if you bring a growler with you when you come to pick up your order or hand one off to your delivery driver we will refund you the cost of the growler deposit. 

my billing address is incorrect.

not a problem, as long as your order has gone through you are good to go!

can i get cider shipped to me?

i hope so! we can SHIP CIDER to the following states:

ak az ca co dc fl ga hi ia id il in ks la ma md me mn mo mt nc nd ne nh nm nv ny oh ok or pa sc tn tx va vt wa wi wv wy al*

*special process shipping

if your state is not on this list, unfortunately shipping laws preclude us from shipping to you. 

for additional questions related to taproom/tours/pick-up and delivery email SHOP@DOWNEASTCIDER.COM

 

DONATION REQUESTS:

we are certain that both you and the charity you represent are amazing, we're right in the middle of re-focusing our charitable efforts into something a little more impactful. rather than making smaller in-kind donations as we've done in the past, we plan on committing to a smaller number of organizations that we feel strongly about. 

FEEDBACK:

 

here at downeast, we believe in a few things: building meaningful relationships, for one. cheeze-it's are significantly better than gold fish, for another. we also believe in always trying to make ourelves and our cider better. and you can help us with that. did you have a less than ideal cider experience? too carbonated? not carbonated enough? can half empty? can half full? WE'D LIKE TO HEAR ABOUT IT.