FREQUENTLY ASKED QUESTIONS

thanks for checking in here before your visit––we want to make sure you know what to expect when you get here. our taproom is situated within our cider house which is a 24/5 production facility (think forklifts, canning, etc) we typically have 12-16 flavors on tap andare currently limited to servingone flight per person, per day and cannot serve full pours in the taproom. but don't worry, our outdoor cider garden and pop-up, where we serve full pours is open may - october and the perfect spot to hang out after you enjoy a flight in the taproom. 

yes. we are a 21+ facility at both the cider house / taproom and our outdoor pop-up. all members in your party must show an ID to enter, no exceptions. 

we do not offer tours at the cider house at this time. however, you can get more than a glimpse of our fermentation and production process in our taproom, located in the middle of our cider house where it all goes down. our staff is happy to provide information.

yes! we welcome all* furry friends and feel free to bring outside food. heck! have a picnic! have a picnic with your dog! 

*if your dog is not really into crowded/loud spaces, people, or other dogs, we ask you to kindly leave them home as they will not have a good time here. 

we love kids. but they don't really love us and to be honest, we get it. our floors are concrete, we have no food, no non-alcoholic beverage options, and no ball pits. everyone in the cider house must be seated–and with lots of fancy cider-making machinery, ingredients, and chemicals around, we cannot allow children (or adults, for that matter) to be wandering, toddling, or running around. that being said,  if your kid is 10 years old or younger, we won't make them wait outside or anything like that, we just ask that they are seated or in your arms while visiting. 

please also note: we are small and ever-shrinking space, we do not have space for parties to roll up with several baby strollers. 

nope, sorry. we are a small, first-come first-served kinda place. 

yes it does, thanks for asking. we always try our best to accommodate but due to limited seating, we cannot guarantee that groups of 7+ can be sat all together. 

groups with 10+ cannot be accommodated unless we split the group up and seat you separately. 

saturdays and sundays are our busiest days. we have limited seating and no standing room. wait times vary but can be anywhere from 5 to 55 minutes during peak hours. we do our best to turn tables over but ask for your patience. 

if you are coming in to grab product or merch to-go, you do not have to wait in line. just inform the staff at the front of the line and they will direct you where to go. 

no problem. no problem at all. send an email with your preferred pick up time to shop@downeastcider.com. if you don’t hear from us in time, come at your preferred time, and as long as you arrive during our taproom hours we won’t turn you away.

yes. bring in your clean and empty downeast branded growler for a discount on your refill. *this is not a deposit program, we cannot give money back for empty growlers*

to ensure maximum freshness, growlers are filled once you arrive to pick up and not beforehand.please note:online growler prices are fornew growlers only. if you are looking to refill a downeast growler that you already own, please bring it to the taproom clean to get them refilled for a discount. 

we will always do our best to make any corrections if we have not sent the order out yet. please email shop@downeastcider.com to make any corrections to your order.

we hope so! the only states we cannot ship alcohol to are UT, AK, DE, VA, MS, RI, MS and CA. additionally, some products are also unavailable to ship to NJ, AL, MI, MT.
you should check the description in the listing of the product to find out if it's available to ship to you. 

please note we must ship in compliance with state and federal laws. you must be 21+ to order. the recipient must also be 21+ with a valid I.D. upon delivery. *ups will make three attempts to deliver and failure to receive and sign for your package will result in it being sent back to us at your cost.*

if you have more questions about shipping, reach out to shop@downeastcider.com

at this time, we are not able to accommodate or reserve space for private parties. all space is first-come first-serve. further event questions? email info@downeastcider.com. 

1/6 bbl kegs can usually be purchased online for cider house pick-up just like growlers and cans for all year-round blends depending on availability/inventory. prices vary based on flavor and availability. a $90 deposit is included in the price. you must pick them up and drop them back off (within 3 months) in person (we can't ship them). if returned within 3 months with a receipt and/or order #, we will refund your deposit. 

if you don't live in the area, you can look into getting a keg through your local liquor store that carries our product. kegs are fitted with standard d-style spears which we do not provide, but you can rent those through your local liquor store. cheers!

Privacy Policy

ABOUT OUR POLICY

This privacy policy sets out how Downeast Cider House, LLC uses and protects any information that you give Downeast Cider House, LLC when you use this website.

Downeast Cider House, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Downeast Cider House, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/1/12.

WHAT WE COLLECT

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use browsing data to serve promotional messages on the web.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@downeastcider.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 256 Marginal St, Bldg 32, East Boston, MA 02128.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.