PLEASE READ BEFORE VISITING
DO YOU OFFER TOURS?
we do not offer tours at the cider house at this time. however, you can get more than a glimpse of our fermentation and production process in our taproom, located in the middle of our cider house where it all goes down. our staff is happy to provide information.
IS YOUR TAPROOM OPEN FOR INDOOR/OUTDOOR DINING/SAMPLING?
our taproom is open for flights (one per-person, per day) and cider + downeast gear to-go. keep an eye on our social media where we'll announce any changes.
DO YOU HAVE TO BE 21 TO VISIT?
yes. we are a 21+ facility at both the cider house / taproom and our outdoor pop-up. all members in your party must show an ID to enter, no exceptions.
CAN I BRING MY KID AND/OR BABY?
if your kid is 10 years old or younger, we'll let you in. we love kids. we love them so much that we feel inclined to tell you that we won't be able to allow them to be very kid-like during your taproom visit. our floors are concrete, we have no food, no non-alcoholic beverage options, and no ball pits. everyone in the cider house must be seated–with lots of fancy cider making machinery and equipment around, we cannot allow children (or adults, for that matter) to be wandering, toddling, or running around.
please also note: we are small and ever-shrinking space, we do not have space for parties to roll up with several baby strollers.
DO YOU TAKE RESERVATIONS?
nope, sorry. we are a small, first-come first-served kinda place.
HOW LONG IS THE WAIT TO GET IN?
saturdays and sundays are typically our busiest days and wait times can range from 15 to 50 minutes.
if you are coming in to grab product or merch to-go, you do not have to wait in line. just inform the staff at the front of the line and they will direct you where to go.
I PLACED AN ORDER FOR PICKUP BUT I NEED TO CHANGE MY PICKUP TIME.
no problem. no problem at all. if your preferred new pickup time is in your email we’ll update your order and send you a confirmation email. if you don’t hear from us in time still come at your preferred time, as long as you arrive during our taproom hours we won’t turn you away.
ARE YOU STILL ACCEPTING GROWLERS FOR REFILLS?
yes. bring in your clean and empty downeast branded growler for a discount on your refill. *this is not a deposit program, we cannot give money back for empty growlers*
HOW DO GROWLER PURCHASES WORK FOR ONLINE ORDERS?
to ensure maximum freshness, growlers are filled once you arrive to pick up and not beforehand. please note: online growler prices are for new growlers only. if you are looking to refill a downeast growler that you already own, please bring it to the taproom clean to get them refilled for a discount.
MY BILLING/SHIPPING INFORMATION IS INCORRECT.
we will always do our best to make any corrections if we have not sent the order out yet. please email firstname.lastname@example.org to make any corrections to your order.
CAN I GET CIDER SHIPPED TO ME?
we hope so! we can currently ship cider to the following states:
ak az ca co dc fl ga hi ia id il in ks la ma md me mn mo nc nd ne nh nm nv ny oh ok or pa sc tn tx va vt wa wi wv wy al*
*special process shipping
if your state is not on this list, unfortunately shipping laws preclude us from shipping to you.
ARE DOGS AND OUTSIDE FOOD ALLOWED?
yes! we welcome all* furry friends and feel free to bring outside food. heck! have a picnic! have a picnic with your dog!
*if your dog is not really into crowded/loud spaces, people, or other dogs, we ask you to kindly leave them home as they will not have a good time here.
CAN I PLAN AN EVENT AT DOWNEAST?
at this time, we are not able to accommodate or reserve space for private parties. all space is first-come first-serve. further event questions? email email@example.com.
1/6 bbl kegs can usually be purchased online just like growlers and cans for all year-round blends depending on availability/inventory. prices vary based on flavor and availability. a $90 deposit is included in the price. you must pick them up and drop them back off (within 3 months) in person (we can't ship them). if returned within 3 months with a receipt and/or order #, we will refund your deposit.
if you don't live in the area, you can look into getting a keg through your local liquor store that carries our product. kegs are fitted with standard d-style spears which we do not provide, but you can rent those through your local liquor store. cheers!
send an email to firstname.lastname@example.org