FREQUENTLY ASKED QUESTIONS

VISITING? PLEASE READ:

thanks for checking in here before your visit––we want to make sure you know what to expect when you get here. our taproom is situated within our cider house which is a 24/5 production facility (think forklifts, canning, etc) we typically have 12-16 flavors on tap and are currently limited to serving one flight per person, per day and cannot serve full pours in the taproom. but don't worry, our outdoor cider garden and pop-up, where we serve full pours is open may - october and the perfect spot to hang out after you enjoy a flight in the taproom. 

DO YOU HAVE TO BE 21 TO VISIT?
yes. we are a 21+ facility at both the cider house / taproom and our outdoor pop-up. all members in your party must show an ID to enter, no exceptions. 

DO YOU OFFER TOURS?
we do not offer tours at the cider house at this time. however, you can get more than a glimpse of our fermentation and production process in our taproom, located in the middle of our cider house where it all goes down. our staff is happy to provide information.


IS YOUR TAPROOM OPEN FOR INDOOR/OUTDOOR DINING/SAMPLING?
our taproom is open for flights (one per-person, per day) and cider + downeast gear to-go. keep an eye on our social media where we'll announce any changes.

CAN I BRING MY KID AND/OR BABY?
we love kids. but they don't really love us and to be honest, we get it. our floors are concrete, we have no food, no non-alcoholic beverage options, and no ball pits. everyone in the cider house must be seated–and with lots of fancy cider-making machinery, ingredients, and chemicals around, we cannot allow children (or adults, for that matter) to be wandering, toddling, or running around. that being said,  if your kid is 10 years old or younger, we won't make them wait outside or anything like that, we just ask that they are seated or in your arms while visiting. 

please also note: we are small and ever-shrinking space, we do not have space for parties to roll up with several baby strollers. 

DO YOU TAKE RESERVATIONS? 
nope, sorry. we are a small, first-come first-served kinda place. 

DOES PARTY SIZE MATTER?
yes it does, thanks for asking. we always try our best to accommodate but due to limited seating, we cannot guarantee that groups of 7+ can be sat all together. 

groups with 10+ cannot be accommodated unless we split the group up and seat you separately. 

HOW LONG IS THE WAIT TO GET IN?
saturdays and sundays are our busiest days. we have limited seating and no standing room. wait times vary but can be anywhere from 5 to 55 minutes during peak hours. we do our best to turn tables over but ask for your patience. 

if you are coming in to grab product or merch to-go, you do not have to wait in line. just inform the staff at the front of the line and they will direct you where to go. 


I PLACED AN ORDER FOR PICKUP BUT I NEED TO CHANGE MY PICKUP TIME.
no problem. no problem at all. send an email with your preferred pick up time to shop@downeastcider.com. if you don’t hear from us in time, come at your preferred time, and as long as you arrive during our taproom hours we won’t turn you away.


ARE YOU STILL ACCEPTING GROWLERS FOR REFILLS?
yes. bring in your clean and empty downeast branded growler for a discount on your refill. *this is not a deposit program, we cannot give money back for empty growlers*


HOW DO GROWLER PURCHASES WORK FOR ONLINE ORDERS?
to ensure maximum freshness, growlers are filled once you arrive to pick up and not beforehand. please note: online growler prices are for new growlers only. if you are looking to refill a downeast growler that you already own, please bring it to the taproom clean to get them refilled for a discount. 


MY BILLING/SHIPPING INFORMATION IS INCORRECT.
we will always do our best to make any corrections if we have not sent the order out yet. please email shop@downeastcider.com to make any corrections to your order.


CAN I GET CIDER SHIPPED TO ME?
we hope so! the only states we cannot ship alcohol to are UT, AK, DE, VA, MS, RI, MS and CA. additionally, some products are also unavailable to ship to NJ, AL, MI, MT.
you should check the description in the listing of the product to find out if it's available to ship to you. 

please note we must ship in compliance with state and federal laws. you must be 21+ to order. the recipient must also be 21+ with a valid I.D. upon delivery. *ups will make three attempts to deliver and failure to receive and sign for your package will result in it being sent back to us at your cost.*

if you have more questions about shipping, reach out to shop@downeastcider.com


ARE DOGS AND OUTSIDE FOOD ALLOWED?
yes! we welcome all* furry friends and feel free to bring outside food. heck! have a picnic! have a picnic with your dog! 

*if your dog is not really into crowded/loud spaces, people, or other dogs, we ask you to kindly leave them home as they will not have a good time here. 


CAN I PLAN AN EVENT AT DOWNEAST?
at this time, we are not able to accommodate or reserve space for private parties. all space is first-come first-serve. further event questions? email info@downeastcider.com. 


KEGS?
1/6 bbl kegs can usually be purchased online just like growlers and cans for all year-round blends depending on availability/inventory. prices vary based on flavor and availability. a $90 deposit is included in the price. you must pick them up and drop them back off (within 3 months) in person (we can't ship them). if returned within 3 months with a receipt and/or order #, we will refund your deposit. 

if you don't live in the area, you can look into getting a keg through your local liquor store that carries our product. kegs are fitted with standard d-style spears which we do not provide, but you can rent those through your local liquor store. cheers!

 

OTHER FAQs:

ARE YOU HIRING?
yes, always. check out our careers page here for more info.

WHERE CAN I BUY X FLAVOR?
unless it's one of our core (year round) products, our flavors are either seasonal or limited time offerings. if it's currently available, there are 3 ways to get it:

1. order online and pick it up right from the cider house
2. order online and get it shipped to your doorstep
3. use our store locator to find it in a store or restaurant near you

keep an eye on our instagram (@downeastcider) to find out when flavors are released. chances are, if it was posted in the fall, you're not going to find it in the spring. 

QUALITY COMPLAINTS AND/OR FEEDBACK?
please fill out the form on our cider feedback page and we'll get back to you as soon as possible. 

WHAT ARE YOUR HOURS?
the cider house is open:
THU - FRI: 5pm - 9pm
SAT: 11am - 8pm
SUN: 12pm - 7pm

all hours are subject to change and you should check our instagram (@downeastcider) and/or visit us page before visiting.


ANYTHING ELSE?
send an email to info@downeastcider.com