once we receive your order, there is a processing period of 1-3 business days before it is shipped
shipping times vary depending on where you live but most orders are delivered within 3-5 days after shipment
if your order is damaged or lost, please file a claim with ups and reach out directly to customerservice@vinoshipper.com
in cases of extreme hot or cold weather, your order may be delayed to ensure it is not damaged in transit
all orders ship UPS and require an adult (21+) signature upon arrival. if you are not home to sign for it, the package may be returned to us. refunds cannot be issued for items that are not deliverable.