US Federal and State laws prohibit the sale of wine, beer or spirits to anyone under 21 years of age.
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Shipping policy
SHIPPING REGULATIONS
All orders containing alcohol require someone 21+ to be home upon delivery.
UPS will make THREE delivery attempts before sending it back to us at your cost.
If you or the recipient of your order will not be home during regular delivery hours, we highly recommend selecting a UPS Access Point as your shipping method when checking out.
Upon delivery to a UPS Access point, your order will be held at the access point for pickup for ONE WEEK before UPS sends it back to us at your cost.
SHIPPING & FULFILMENT TIMING
Orders are typically processed and shipped within 1-3 business days of placing your order. However, delays may occur due to extreme weather holds, product availability, compliance restrictions, higher order volume during peak seasons, or other unforeseen circumstances.
When your order has been processed and your shipping label has been created, you will receive an email notification with tracking information included.
After your order has shipped, deliveries typically arrive in 1-5 business days.
Please note that requesting a delivery address change through UPS may cause delays or disruption to typical delivery times.
ORDER CHANGES & CANCELLATIONS
Once your order has been placed, we are not able to make changes to it. This includes changes to your shipping address, items, or quantities.
If you need to make an adjustment, you may request a cancellation by emailing shop@downeastcider.com within 24 hours of placing your order. If approved, you will be able to place a new order with the correct information.
Cancellation requests must be submitted within the 24-hour window and are not guaranteed, but we’ll do our best to accommodate them whenever possible.
RETURNS
All sales are final and returns and exchanges are not accepted.
REFUNDS AND EXCHANGES
We do not offer exchanges. We only offer refunds or replacements if your shipment arrives defective or damaged.
If your shipment arrives with damaged (empty, leaking, or otherwise defective cans), if you are missing an item, or you received an incorrect item, you may request a replacement or refund by emailing us at shop@downeastcider.com within 1 day of receiving your order, with clear photos and/or videos of the damaged or defective product as proof.
Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request. If approved, a replacement order or refund will be processed right away. Refunds typically take 1-10 business days depending on your bank.
MISSING, INCORRECT, OR DAMAGED GOODS
Our cider is packaged in aluminum cans and cardboard boxes. Packages containing alcohol are heavy. It is not unusual for some minor denting or dinging to occur during transit and we promise the contents of the cans will not be affected. Ensuring you are available for the first delivery attempt will help to minimize excess damage to your shipment.
Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your shipment arrives with damaged (empty, leaking, or otherwise defective cans), if you are missing an item, or you received an incorrect item, you may request a replacement or refund by emailing us at shop@downeastcider.com within 1 day of receiving your order, with clear photos or videos of the damaged or defective product as proof.
Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request. If approved, a replacement order or refund will be processed right away. Refunds typically take 1-10 business days depending on your bank.
FAILURE TO DELIVER OR PICKUP
All shipping costs are nonrefundable.
If your order is returned to us at the cider house for failed delivery or access point pickup, email shop@downeastcider.com and you will be able to receive a refund for the items, minus the original and return shipping costs.
Return shipping is the fee UPS charges to send undeliverable packages back to us––this cost varies based on weight, location, and package size.
If the total of your original and return shipping costs exceeds the value of your order, there will be no refund to issue.
QUALITY
All products that we ship should have a minimum of two weeks until their best-by date. If you received a product with a best by date of less than two weeks from the date of your delivery, please reach out to shop@downeastcider.com with your order # and photo proof.
Our products are shelf stable and do not ship cold. However, for best flavor and quality, they should be enjoyed cold.
Our ciders are unfiltered, meaning we leave the good stuff in––some sediment or "floaties" in our cider is normal and expected. We recommend storing them upside down and giving them a good shake before opening.
If you have any other quality concerns about our product, please fill out our Quality Feedback form and someone from our quality team will reach out with any follow up questions.